Privacy Policy

Privacy and Cookie Policy
McArthur Online respects your privacy and is committed to protecting your information. Please read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your data.
This policy applies to information we collect from students who register with us.
The information we collect about you
When you register for our courses we collect the following personal information from you:
(a) name,
(b) postal address, email address and telephone number
(c) your date of birth, gender and ethnicity
All of this information is collected to enable us to statistically analyse our student groups, in accordance with the Association of Accounting Technicians (AAT) requirements upon us as a training provider

Sensitive Personal Data
In addition to the basic data described above, we also ask you to notify us of any health condition or disability you have, so that we are aware of these conditions and how they affect you. This will allow us to take any reasonable steps to accommodate specific needs or requirements you have when providing our services to you. This type of information is known under the law as ‘special category information’ (you may also know this as ‘sensitive personal data’) and we require your explicit consent to process this information.
This kind of information will only be collected from you and used by McArthur Online to assist you, it will not be shared with any third parties and will only be kept as long as it is required for this purpose, or until such time as you notify us you no longer consent to it being held or processed by us.

How we collect data about you and your use of this website
You are in control of what information we collect about you.
We collect information about your use of the website from cookies. We use your data to improve the service we offer you and to try and ensure that you get the best from our website.

Non-marketing use
We will use the information you enter on the site for administration purposes only. If you click on a ‘submit’ button on the website, your contact details will be used to send you servicing information related only to your selection.

How do we keep your data secure?
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.
The following security procedures, and technical and organisational measures to safeguard your personal information have been put in place:
Firewalls, intrusion detection and prevention, anti-virus and anti-malware and backup and disaster recovery is in place to prevent data loss or deletion.
Anti-malware and anti-virus software is deployed to all of our hardware and we regularly scan and update with the latest anti-malware and virus signatures.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How long your personal data will be kept
We will hold your personal information for the periods outlined below.
Where a request for information is made for one of our products your data will be held for the duration that your enquiry is open.
Where a purchase has been made and training is provided, your data will be held for a period of 7 years in line with our regulatory and governing body requirements, where there may be a requirement to hold your data to evidence the completion of studies or for audit purposes.
Disclosure of your data
We do not share your personal information with any third parties.
Overseas transfers
The information you provide will not be transferred to countries outside the European Economic Area (EEA).
How may you amend the data submitted by you?
If your details change, please resubmit them on the site and our records will reflect your new details.
Your rights in relation to your personal information
Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to:
fair processing of information and transparency over how we use your personal information
access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
require us to correct any mistakes in your information which we hold,
require the erasure of personal information concerning you in certain situations,
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:
email, call or write to us;
let us have enough information to identify you (e.g. Name and telephone number);
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
let us know the information to which your request relates, including any account or reference numbers, if you have them.
If you require any further guidance on your rights and the information we hold about you, please contact us.

Requesting a copy of your personal information
Under the General Data Protection Regulations (GDPR), you may request a copy of any personal data about you held by us and we have up to 40 calendar days to respond.
The request must be in writing and must contain the following:
Your name and postal address
A telephone number where you can be reached
You must also provide:
A photocopy of your passport or driving licence
Your signature and the date of the request
Signed authority from the individual whose data is required if you are applying on their behalf
If you wish to request a copy of any personal data about you and held by us, please send your request to:
McArthur Online Training Ltd
17 Old Green Road
CT19 3LZ

How to complain
We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1111.

Changes to this privacy notice
We may change this privacy notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

Use of Cookies
Although McArthur Online Training Ltd uses “cookies” when you visit the Website this is only to assist you in your research of course products and services. Any “cookie” created will expire within a short-prescribed period of time.

Limitation of Liability and Disclaimer
The content on this Website is for your general information only.
Any link to any other Website is for information purposes only and such links do not constitute an endorsement by McArthur Online Training Ltd of any products and services advertised on such websites. The use of any link is entirely at your own risk and McArthur Online Training Ltd accepts no responsibility for the material on or the use of such websites. McArthur Online Training Ltd has not attempted to verify the truth or accuracy of any material displayed on such websites.
All implied warranties are excluded in relation to your use and/or access of this website to the maximum extent that the law allows.
McArthur Online Training Ltd does not guarantee or warrant that the Website is free from infection by viruses or anything else that may have contaminating or destructive properties. McArthur Online Training Ltd excludes any liability for any errors in or omissions from the Content.

Changes to these Terms and Conditions
McArthur Online Training Ltd reserves the right at its absolute discretion to make changes to any part of this Website including the Content any time without notice. If you require any further information on anything raised above then please contact us at the address provided.

Cookies Policy
This section describes the cookies policy for McArthur Online Training Ltd, and how we may use cookies to monitor usage patterns across the McArthur Online Training Ltd website.

What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or whether you are logged into a site to protect your privacy.

What to do if you do not want cookies to be set:
Some people find the idea of a website storing any information on their computer or mobile device intrusive. It is possible to block some cookies, all cookies, or even cookies that have already been set; but you need to be aware that you might lose some functions of the website.

Web browser cookies
If you do not want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
The McArthur Online website does work without cookies, but you will lose some features and functionality if you choose to disable cookies.

Strictly necessary cookies
Some cookies are strictly necessary in order to enable you to move around the website and use its features. Without these cookies, we will not be able to determine the number of unique users of the site or provide certain features.
Examples of performance cookies set by McArthur Online:

Cookie Name Purpose
Email The email address last used to log in, in order to autofill the field when signing back in
cart The list of items in your shopping cart
AccountFileDetails_Collapses_(number) Reference to the expanded/collapsed state of items in our training page.